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File upload: you control when files can be uploaded, how many files, and how large they are.Restricted access: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured).Choose from a selection of six email notifications (new ticket, reply to agent, reply to client etc.) E-mail notifications: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable.
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Import: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on - makes for a seamless transition to your new helpdesk.
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Ticketing: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end.What does it do?Ĭheck out the user-friendly features of this awesome plugin: Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk! You can also go hands-on with the Live Demo or scroll down to the bottom of this page for screen shots.įor premium one-on-one support or pre-sales questions please visit the official site. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout.Īnd your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers. Awesome Support is the most versatile and feature-rich support plugin for WordPress.